If you use GoDaddy, HostGator India, or Bluehost, a "Suspended" notice means your site is a liability to their server. They won't help you clean it — they just want the threat gone. Here is how to handle it.
Hosting providers in India operate on thin margins. A single hacked site sending 10,000 spam emails an hour can get their entire server IP blacklisted. They suspend you to protect their other 500+ customers on that server. They will only reactivate your account once you prove the malware is 100% removed.
Even if your host has blocked access, you usually retain FTP/SFTP access. Download a full copy of your site immediately before the host deletes any "harmful" files that might contain the entry point data.
Most Indian hosts (GoDaddy, HostGator, Bluehost) send an automated email listing infected paths. Find this email; it is the map we use to start the cleanup.
Do not try to "fix" WordPress core files. Delete them and upload fresh copies from WordPress.org. Do the same for your plugins and themes from official sources.
A suspended site is often a repeat offender. If you clean the malware but leave the backdoor, you will be suspended again within 48 hours. This is where professional forensic tools are required.
We specialize in emergency recoveries for Indian businesses. We deal with the hosting support for you and provide a forensic cleanup report that guarantees reactivation.
Send us your details and we will assess your situation and send you a quote — usually within a few hours. WhatsApp is the fastest route.