SiteGround locked your account after a security detection. We clean all infected files via Site Tools / SFTP, purge database backdoors, and provide the exact response needed to lift your suspension fast.
SiteGround enforces strict automated security quarantines to keep their server network secure.
SiteGround automated security scans identified malicious PHP injection patterns or webshells in your account.
Compromised WordPress scripts sending bulk spam emails triggering automated mail service suspensions.
Attackers creating hidden fake banking or login pages on your domain that triggered external abuse reports.
Malicious cron tasks or malware processes exhausting SiteGround execution limits.
We clean the site to SiteGround's exact compliance standards so your ticket is approved on first submission.
We access your files via Site Tools / SFTP to locate and delete all flagged scripts, hidden web shells, and malicious cron jobs.
We replace core files with clean WordPress checksums, purge malicious database entries, and harden the security entry point.
We prepare a structured remediation report confirming the cleanup for SiteGround support so they lift the suspension immediately.
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Scan My Site FreeSiteGround runs daily automated server scans. If malicious code, phishing scripts, outbound spam bots, or crypto miners are detected, SiteGround places the account in quarantine or issues an emergency security suspension to protect shared server resources and their IP reputation.
Yes. SiteGround usually maintains access to Site Tools, File Manager, SSH/SFTP, and phpMyAdmin during security suspensions so remediation can take place. If access is locked, we give you the exact ticket message to send SiteGround to unlock security remediation access.
SiteGround requires a reply to their security/abuse ticket confirming that all infected files and backdoors have been cleaned. We perform a complete eradication of all malicious files and database entries, then provide a detailed remediation log. Once you post this response, SiteGround's security team re-scans and restores the site.
SiteGround has strict automated rules. If an incomplete cleanup deletes the flagged files but misses hidden web shells in `wp-content/uploads`, backdoor database cron events, or the unpatched theme/plugin vulnerability, the malware regenerates and trips SiteGround's monitors again. We guarantee 100% eradication with a 30-day warranty.
Cleanup is usually completed within 4 to 12 hours of receiving Site Tools or SFTP credentials. Once we complete the work, SiteGround typically lifts the suspension shortly after receiving our technical report.
Our full-service SiteGround malware recovery starts at ₹4,999 for standard WordPress sites — including complete backdoor removal, database sanitization, security hardening, and SiteGround abuse ticket documentation. 100% free diagnosis.
Send us your details and we will assess your situation and send you a quote — usually within a few hours. WhatsApp is the fastest route.